Refund Policy

Last updated: 21 October 2026

1. About this policy

1.1 This Refund Policy is part of our Terms of Service and summarises clauses 9 to 11 of them. Words with capital letters have the meanings given in clause 2 of the Terms. If there is any difference between this policy and the Terms, the Terms apply.

1.2 Nothing in this policy affects your statutory rights.

2. The 14-day Money-Back Guarantee

2.1 If you cancel your first Qualifying Subscription during the Guarantee Period, which is the 14 days beginning at the moment it starts, we refund 100% of all amounts you have paid under that Subscription, including any upgrade charges (Terms, clauses 9.1 to 9.4).

2.2 The refund is automatic. You do not need to give a reason or make a separate request (Terms, clause 9.5).

2.3 Your access to the paid parts of the Service ends immediately when you cancel (Terms, clause 9.6).

2.4 The Guarantee is available once per person. We match people by normalised email address, Google account or payment card (Terms, clause 9.2).

2.5 Upgrading from the Extension plan to Premium does not restart the Guarantee Period (Terms, clause 9.7).

2.6 Eligibility is decided automatically and shown at checkout. You can ask for a person to review it by emailing billing@quantumreports.io (Terms, clause 9.8).

3. Your statutory right to cancel

3.1 You can cancel any Subscription within the Statutory Cancellation Period, which ends 14 days after the day the contract is formed, without giving a reason. This applies to everyone, including people who have already used the Guarantee (Terms, clause 10.1).

3.2 If the Guarantee does not apply, we refund what you paid less a proportionate amount for the Service supplied up to the time you tell us you are cancelling. We calculate the refund in proportion to the time left in your current Billing Period (Terms, clauses 8 and 10.3).

3.3 Your access to the paid parts of the Service ends when you cancel (Terms, clause 10.4).

4. Cancelling after the first 14 days

4.1 Cancellation takes effect at the end of your current Billing Period. You keep access until then and will not be charged again (Terms, clause 11.2).

4.2 We do not give full or partial refunds for the remainder of a Billing Period. This includes annual Plans (Terms, clause 11.3).

4.3 If you delete your Account instead of cancelling, your access ends immediately and no refund is given for the rest of the Billing Period (Terms, clause 3.7).

5. How to cancel

5.1 You can cancel in either of these ways:

• in the app, using Account Settings → Cancel subscription. Before you confirm, we show you whether you will receive a refund, how much, and when your access ends; or
• by sending any clear statement that you want to cancel by email to billing@quantumreports.io.

5.2 You may use the model cancellation form in section 7, but you do not have to.

6. When refunds are made

6.1 We refund you to the original payment method within 14 days of the day you tell us you are cancelling. We do not charge a fee for refunds.

6.2 Refunds usually take 5 to 10 working days to appear, depending on your bank or card provider.

7. Model cancellation form

7.1 This is the model cancellation form set out in Schedule 3 to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Complete it and send it to us only if you wish to cancel the contract.

8. Contact and complaints

8.1 For questions about a payment, cancellation or refund, email billing@quantumreports.io.

8.2 If you are unhappy with how we have handled a cancellation or refund, please tell us at the same address. We aim to respond to complaints within 14 days (Terms, clause 19).